Privacy Policy


Privacy Policy

When you visit the NEIL website, our web servers save the name of your Internet service provider, the IP address, the website from which you are visiting our site, our sites visited by you, as well as the date and the duration of the visit. Use of the IP address is limited to the extent that is technically necessary; it is shortened for statistical purposes and therefore only used anonymously.

The NEIL privacy policy is designed to share with you, the user, details of why and how our website gathers and uses information about and from you. We understand that you expect privacy and security, and the need to safeguard sensitive information about you, NEIL is committed to following policies that comply with current international personal data protection laws and regulations.

We hereby request individuals who qualify as data subjects to read this statement, together with any privacy statement we may provide on specific occasions when we are collecting or processing information about them, so that they are aware about the usage of the Information.

This website is designed to provide access to information about NEIL and our products. By using this site and connected online forums accessible from this site and / or maintained by NEIL, you agree to the use of information about you, including personally identifiable information which may be collected, used and disseminatedfor the provision of our products and services to you.

NEIL will not sell or rent your personal identity information to any third party, and we will take reasonable measures to keep such information secure.


This Policy applies to all vendors, visitors, customers, and other individuals who provide their personal data to the Company and all such individuals are hereinafter referred to as “Data Subject”.
The provisions that are specifically attributed to the EU-GDPR apply only to those individuals that qualify as data subjects under the Regulation.


This Privacy Policy, as mentioned above, is intended to inform you (data subject) on how we gather, define, and use Personal Data that you provide to the Company when using our websites and social media platforms or when relying on our services.

This Privacy Policy will primarily help you understand:

  • The nature of information we collect from you
  • The sources from where your information is collected (In cases where personal data is not directly collected from you)
  • The manner in which your information is collected
  • The purpose of collecting your information
  • The manner in which your information is stored, used and processed
  • The rights that can be exercised by you
  • The process to contact the Company for any issues regarding the collection or use of your information or to exercise the above mentioned rights of the data subject.



Non-personal user information is collected automatically by the web server when you visit this website, in order to track site usage and traffic patterns so that we may improve your online experience as well as the products and services that NEIL offers.

To make the site more convenient and easy to navigate, as well as dynamic and useful, the website uses cookies, as well as click stream analysis. A cookie is a small data file placed on your hard drive by a website server when you visit. Cookies allow us to recognize you as an anonymous visitor each time you visit this website and help to improve functionality in several ways. Cookies may be used to collect non-personal data to compute frequency of Site visits, statistics on usage, internet browser and operating systems etc.

It is not connected to any personal data. Each individual user remains anonymous. Personal details are only saved when you enter them voluntarily in the online services provided. We collect data including IP addresses, cookie identifiers, website activity and in the cases where you fill out a form, we will also record field information captured in the same. For more details, please refer the NEIL Cookie policy or reach out to us at

Some of the cookies we use are essential for the site to operate. If you continue to use our site, you agree to our use of essential cookies.

When visitors come to our site, third parties may place cookies on visitors’ browsers for targeted advertising purposes. You may avoid that by utilizing ad blocker on your browser or opt out of receiving targeted advertising. You may refuse the use of certain non-essential cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address truncated by the last octet prior to its storage using the “_anonymizeIp” method) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google. If you wish to opt-out from being tracked by Google Analytics or prevent Google’s collection and use of data (cookies and IP address), you can download and install Google Analytics Opt-out Browser Add-on for your current web browser:





(A) Personal Data

At some instances on the website, you will be asked to provide us details like your:

  • Name
  • Phone number
  • Address
  • E-mail address and
  • Any information required to respond to a request you may make through this site


(B) Sensitive Personal Data

We do not collect sensitive personal data via website. In case, sensitive personal data is required to provide services, we will obtain consent or provide notification to data subject before collection.

(C) Cookies

At some instances on the website, cookies collect the following personal information about you:

  • IP addresses
  • Cookie identifiers
  • Website activity
  • In the cases where customer fills out a form, it will include all field information filled out by the customer.


Some of the cookies we use are essential for the site to operate. If you continue to use our site, you agree to our use of essential cookies.

When visitors come to our site, third parties may place cookies on visitors’ browsers for targeted advertising purposes. You may avoid that by utilizing ad blocker on your browser or opt out of receiving targeted advertising. You may refuse the use of certain non-essential cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.


We collect information about you through the following means:

  • a. Cookies
  • b. Data provided by visitors on website
  • c. Social media handles’


This information may be required when you:

  • Send us a general enquiry about NEIL, our products or services
  • Sign up for newsletters and updates
  • Enter a contest or other customer activity on the site
  • Participate in a marketing survey, promotion or event


In the event that there are forms to be completed online, for example, for employment applications, these will have require you to submit relevant personal information.


Our website may contain links to other third-party web sites. NEIL is not responsible for the privacy practices of those web sites. We encourage you to be aware when you leave the site and read the privacy policy and terms of use of any website that you may use that collects personally identifiable information.

Any information you submit in a public forum (e.g. a blog, chat room, social network) can be read, collected, or used by us and others. You are responsible for the information you choose to submit in these instances. While we monitor such content for responsible use, it is not subject to the terms of this privacy policy.


NEIL commits to protecting personal information submitted you as per our privacy policy. As a user, you agree that we will use this information in accordance with our policy. Since this is a worldwide service, you also agree to the transfer of your data, (to improve your usage and NEIL products and services), to servers and parties in other countries that may not provide the same level of data protection and are not bound by the laws of India.


We use your data to conduct our business and to provide you with the best possible services. Most commonly, we will use your information in the following circumstances:

  • To fulfil your requests for information, to contact you and for customer satisfaction reviews.
  • To enhance the content of our website.
  • Where we need to comply with a legal obligation.
  • Where it is necessary for our legitimate interests [or those of a third party] and your interests and fundamental rights do not override those interests.
  • To enable use of the services available.
  • To send statements, invoices and payment reminders and to collect payments.
  • To send non-marketing commercial communications.
  • To send email notifications that you has specifically requested for.
  • To send marketing communications relating to our business or the businesses of carefully-selected third parties where you has specifically agreed to this, by email or similar technology. However, You can inform NEIL at any time if you no longer requires such marketing communications.
  • To provide third parties with statistical information about our users but those third parties will not be able to identify any individual user from that information.
  • To deal with enquiries and complaints made.
  • To keep our website, mobile application and other systems secure and to prevent fraud.
  • Where you have given NEIL explicit consent to do so.



We will only use your datafor the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your information for an unrelated purpose, we will notify you and we will explain the legal basis which allowsNEIL to do so.

Please note that we may process your information without knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


Currently, NEIL doesn’t process personal data related to minors for the purposes of General Data Protection Regulation. Any change in the current process shall be adequately communicated to you.


We take reasonable measures and industry-standard practices to protect personal information against loss, manipulation, falsification, unauthorized access, or unauthorized disclosure by any party inside or outside NEIL. Personal information is stored in a secured location.

All NEIL employees are aware of the importance of confidentiality and privacy. Access to your information is provided only to those employees who need it within the scope of their job.


NEIL is the sole owner of the information collected on this website. We do not sell, trade or rent to any unaffiliated third parties your personally identifiable information collected on this site, except as disclosed in this policy.

We may disclose your information to our employees, officers, insurers, professional advisers, agents, partners, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy and for the purpose of providing services to you. We may disclose your informationto any member of our company, including our subsidiaries and partners, insofar as reasonably necessary for the purposes set out in this policy.

We do not provide your information to third parties unless a) you request or authorize it; b) if such disclosure is necessary to process transactions or provide services you have requested; c) if it is required by law via a governmental authority or regulatory body; and, d) to our network partners.

We do use the anonymous data and the personally identifiable information collected through our website for statistical purposes, for improving the website, for our marketing purposes, for our responses to your questions or requests for information, and potentially for sending commercial emails to you. We often engage a third party’s software or services to assist us with these analyses and activities, in which case such information may be shared with them for these purposes (e.g., your email address with our outbound email marketing provider).

We contract with other companies and registered suppliers to provide certain services, including shipping, name and address verification, email distribution, market research, promotions management and payment processing. We provide these companies with only the information they need to perform their services and work with them to ensure that your privacy is respected and protected. This may include sending you newsletters and emails periodically. However, you will have the choice to opt out of receiving newsletters and promotional emails for our products and/or services. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than NEIL. As a practical matter, we must release your mailing address to a postal or courier service to deliver information you requested or the products you purchased.

If NEIL or its assets are sold or transferred or used as security, the information collected on our website may be transferred or shared with third parties as part of that transaction. We may also provide information or provide access to information to any of our affiliated businesses or to our business partners. Notwithstanding anything to the contrary in this privacy statement, we may also disclose personally identifiable information in order to respond to a subpoena, court order or other similar request or legal process. We may also provide such personally identifiable information in response to a law enforcement agency’s request, as otherwise required by law, or if we believe, in our reasonable judgment, that providing such information is necessary for us to avoid criminal or civil liability.


Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We do not envisage that any decisions will be taken about you using automated means. However, we will notify you in writing if this position changes.


We will only retain your data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Your data will be stored in our secure servers. We will destroy the personal data in a secure manner post retention period.


Natural persons qualifying as EU data subjects (subject to the GDPR) have a right to:

  • request access to, correction and/or erasure of their personal data.
  • object to processing of their personal data.
  • restrict processing of their personal data; and
  • Request a copy of their personal data, or have a copy thereof sent to another controller, in a structured, commonly used and machine readable format under the right of data portability.



If you wish to exercise any of the above rights or check the accuracy of personal information submitted to us, and /or update the same, please send a request by email to We will then ask you to provide satisfactory proof of identity and process your request.

For your protection, we may only implement requests with respect to the Personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any undertaking that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.


You can opt-out of receiving email communications from NEIL by clicking on the “unsubscribe” link in our emails. Registered suppliers however will not be able to unsubscribe from site and service announcement updates on their own, and will need to send us a special request.

Please note: If you withdraw your consent for the use or disclosure of your personal data for purposes set out in this Privacy Notice, you may not have access to all our Services and we might not be able to provide you all of the Services and customer support offered to our users and authorized under this Privacy Notice.

Opting out of direct marketing emails: Note that if you opt-out of receiving direct marketing from us, we may still send you important administrative messages via email, from which you cannot opt out (unless an applicable retention schedule or right to erasure request requires deletion of such email address).


For purposes of user interaction, this website service may allow you to access certain information about other users of the site. By using the site and agreeing to our Terms of Use, you agree to treat information about other users of the site in strict accordance with such Terms of Use. In all cases, you must give such users an opportunity to remove themselves from your database and a chance to review what information you have collected about them. In addition, under no circumstances, except as specified herein, can you disclose personally identifiable information about another user to any third party without NEIL’s consent and the consent of such other user after adequate prior written notice provided to such user. Any laws or legal jurisdiction pertaining to such use by you cannot be restricted by NEIL.


The policy is subject to modification from time to time. If we decide to change our policy, we will post those changes here with date of change and version history so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.

We may also notify you in other ways such as email from time to time, about your processing.


If you have any questions about the NEIL privacy policy, do send us an email at .

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