Customer Excellence

About Us

Customer Excellence

The customer comes first defines all behavior and practices at NEI. We are committed through every minute of the day to continuously improve service quality to customers, sharpening responses and flexibility to achieve the customer’s objectives.

We constantly anticipate customer demand and look for opportunities to provide them with more products at one stop.

We have Customer Service Cell with 24*7 customer support for a complaint resolution. Major activity performed is to improve response time and quality of analysis on customer return/complaint. We have adopted 8D methodology as base customer concern solving approach to standardize with industry’s best practice.
Customer return is measured mainly in two aspects: Zero Km rejection and Warranty rejection. Consistently, NEI Customer end Technical return PPM (Line Rejection + Warranty) is now reduced to ~20ppm which we are targeting to single digit ppm with average resolution time less than 7 days.

Customer Satisfaction Survey is performed annually with help of independent agency. A CFT is formed including members from all functions to work on categories of feedback from survey for several segments – OEMs, Railways, Retailers. Scores are analyzed to gain insights and identify opportunities of improvement quarterly basis

Numerous awards and appreciation from our clients, as well as recognition from industry bodies reflect our unwavering focus on customer relationship. Flexibility of approach and action, a commitment to customer satisfaction and innovation, design and product development has ensured that NEI is one of the most preferred and trusted business partners for its customers.

Who We Are

Our Team

Awards & Recognition

Business Excellence

Milestones

Corporate

CSR

Sustainability

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Asia’s Most Promising Brands 2014 2015
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Asia’s Most Promising Brands 2014 2015
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Asia’s Most Promising Brands 2014 2015
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Asia’s Most Promising Brands 2014 2015
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Asia’s Most Promising Brands 2014 2015
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Asia’s Most Promising Brands 2014 2015
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Asia’s Most Promising Brands 2014 2015
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Asia’s Most Promising Brands 2014 2015
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Asia’s Most Promising Brands 2014 2015
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Asia’s Most Promising Brands 2014 2015

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    Leadership quotes

    Discovering unique solutions to reimagine and reinvent technology from a futuristic perspective is part of NEI’s best practices. Taking pride in unleashing the potential of innovative minds through informal education, we encourage our employees to share their exclusive ideas on our Idea portal, and we host the ‘Idea Factory’ contest for budding engineers currently studying in different universities—fostering independence of thought.
    Rohit Saboo
    Rohit SabooPresident & CEO
    In the rapidly evolving business scenario, it is important to understand that everything would evolve but the only constant for any business would be its people. So it is important that people keep up with the times and evolve with changing dynamics. People are the biggest differentiators and the most important asset for any organisation; a strategy is successful if we have the right people with us who adapt to the ever-changing scenarios. This thought is well reflected through the efforts made by NEI towards it’s people practices and culture.
    Sandeep Gautam
    Sandeep GautamCHRO
    Finance these days is not about record keeping, it is more about working alongside the business and drive strategy. The world is changing so rapidly and we are going through unprecedented situations. The key is to keep on top of it and learn. It is all about evolving, innovating and adapting to succeed in the business world. At NEI, we ensure that we listen to our stakeholders and adjust ourselves to meet the evolving needs.
    Gourav Chaturvedi
    Gourav ChaturvediCFO
    As a leading exporter and manufacturer of bearings, with the objective of reducing energy consumption and improving energy efficiency to lower GHG emissions and Carbon Footprint, we take a leap forward in leveraging opportunities to expedite the transfer and diffusion of environment-friendly and clean-energy technology.
    Rohit Saboo
    Rohit SabooPresident & CEO
    We are committed to grow our customer base across the 5 continents we currently serve. With our subsidiary Kinex in Europe, we are even closer to our international customers. Our major focus is towards investing in quality of products, people and technology. We have chalked out our growth plans and will keep working towards expanding our portfolio based on the evolving landscape of the industry and ofcourse, the needs of our customers.
    Sanjeev Taparia
    Sanjeev TapariaSr. VP – Sales & Marketing
    The imprint of transformational leadership in our day-to-day operations in offering flexible solutions even amidst crisis stands out as one of NEI’s core strengths. Putting employees first on our list of priorities and working in harmonious alliance adds to our spirit of maintaining a healthy and productive work environment. We rejoice at keeping up a vision that guides change through inspiration as we make our way through the extended new normal.
    Rohit Saboo
    Rohit SabooPresident & CEO
    We are delving our feet into the aerospace and defence industries. We consider this as an excellent time to enter this segment, given the present focus is on ‘Atmanirbhar Bharat’ which will lead to lower import dependency for the companies in these segments. We have been engaged with a number of aerospace businesses and have learnt that there is a lot of room for a local player to proactively work with them from concept to production.
    Dr. Lokesh Agrawal
    Dr. Lokesh AgrawalVP – R&D
    Our nation is at the cusp of greatness , If India plays it's cards well , then this decade and the next one could belong to our nation , NEI leadership is fully geared to perform it's role in this transformation .
    Shailesh Patni
    Shailesh PatniVice President - Sales & Marketing
    The ability to execute in rapidly evolving environment is set to become a decisive competitive differentiator for sustaining the profitable growth. To drive significant improvement in financial and operational metrics and to bring step change in productivity, flexibility and speed, rapid digitization through automation, advanced analytics, and machine learning is needed. Besides this, setting up resilient, risk-tolerant supply-chain and procurement structures along with re-skilling human capital with the skills and mindset the digital world requires, is the key to success
    Rajan Jain
    Rajan JainHead of Operations
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